Privacy Policy
Introduction
Image Masters Pty Ltd ("we", "us", "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use the Image Masters Backstage platform.
This policy complies with the Australian Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), the General Data Protection Regulation (GDPR) where applicable, and other relevant privacy legislation.
1. Information We Collect
Account Information
When you register for an account, we collect:
- Full name
- Email address
- Phone number
- Country of residence
- Payment information (processed securely by our payment providers)
Usage Data
We automatically collect information about how you use our platform:
- Login times and session duration
- Features and content accessed
- Courses and lessons viewed
- Activity logs and interactions
Technical Data
When you access our platform, we collect:
- IP address
- Browser type and version
- Device information and operating system
- Cookies and similar tracking technologies
Communication Data
We retain records of:
- Support inquiries and tickets
- Feedback and survey responses
- Email correspondence
2. How We Use Your Information
We use your personal data for the following purposes:
| Purpose | Legal Basis |
|---|---|
| Provide and maintain our platform services | Contract performance |
| Process payments and manage subscriptions | Contract performance |
| Send account notifications and updates | Contract performance |
| Send marketing communications (with consent) | Consent |
| Detect and prevent fraud and security issues | Legitimate interest |
| Comply with legal obligations | Legal obligation |
| Analyze usage patterns and improve user experience | Legitimate interest |
| Respond to support inquiries | Contract performance |
3. Data Security
We implement appropriate technical and organizational measures to protect your personal data, including:
- SSL/TLS encryption for data in transit
- Encrypted storage for sensitive data
- Access controls and authentication systems
- Regular security audits and vulnerability assessments
- Secure data centers with physical security measures
- Employee training on data protection
Note: While we take extensive precautions, no system is completely secure. We cannot guarantee absolute security of your data but will notify you promptly if a data breach occurs that may affect your rights.
4. Data Sharing and Third Parties
We may share your personal data with:
Service Providers
Trusted third parties who assist in operating our platform:
- Payment processors (Stripe, PayPal)
- Cloud hosting providers
- Email service providers
- Analytics services
- Customer support tools
These providers are contractually bound to protect your data and use it only for providing services to us.
Legal Requirements
We may disclose your data when required by law, court order, or government request, or to protect our rights, property, or safety.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the business assets.
5. Data Retention
We retain your personal data for as long as necessary to:
- Provide our services to you
- Comply with legal and regulatory requirements
- Resolve disputes and enforce agreements
- Maintain business records for legitimate purposes
After account termination, we may retain certain data as required by law or for legitimate business purposes, typically for a period of 7 years for financial records.
6. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of your personal data
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your data (subject to legal requirements)
- Restriction: Request restriction of processing in certain circumstances
- Portability: Receive your data in a structured, machine-readable format
- Objection: Object to processing based on legitimate interests
- Withdraw Consent: Withdraw consent for processing based on consent
To exercise these rights, contact us at privacy@imagemasters.com.au. We will respond within 30 days (or as required by applicable law).
7. International Data Transfers
Your personal data may be transferred to and processed in countries outside your country of residence, including Australia and other jurisdictions where we operate or use service providers.
When transferring data internationally, we ensure appropriate safeguards are in place, such as:
- Standard contractual clauses approved by relevant authorities
- Binding corporate rules
- Adequacy decisions by data protection authorities
8. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Keep you logged in and remember your preferences
- Analyze how you use our platform
- Personalize your experience
- Measure the effectiveness of our marketing
Types of Cookies We Use
| Cookie Type | Purpose |
|---|---|
| Essential | Required for platform functionality (login, security) |
| Functional | Remember preferences and settings |
| Analytics | Understand usage patterns and improve experience |
| Marketing | Deliver relevant advertisements (with consent) |
You can control cookies through your browser settings. Note that disabling certain cookies may affect platform functionality.
9. Marketing Communications
With your consent, we may send you marketing emails about new features, content, offers, and promotions. You can opt out at any time by:
- Clicking the "unsubscribe" link in any marketing email
- Updating your preferences in your account settings
- Contacting us at privacy@imagemasters.com.au
Note: You will continue to receive transactional emails related to your account (payment receipts, security alerts, etc.) even if you opt out of marketing communications.
10. Children's Privacy
Our platform is not intended for individuals under 18 years of age. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us immediately and we will delete such information.
11. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes by:
- Posting the updated policy on our platform
- Sending an email notification to your registered address
- Displaying a prominent notice on the platform
We encourage you to review this policy regularly. Your continued use of the platform after changes take effect constitutes acceptance of the updated policy.
Contact Us
If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:
Image Masters Pty Ltd
ABN: 12345678901
Address: 1 Spring Street, Melbourne, Victoria, Australia
Privacy Officer: privacy@imagemasters.com.au
General Support: support@imagemasters.com.au
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.